Check for an emergency
If a child, vulnerable person, or animal is trapped inside a hot car, call 911 immediately. Do not wait for a routine roadside appointment.
Describe the lockout
Say whether the keys are visible in the cabin, lost, broken, or locked in the trunk. Provide the vehicle year, make, and model so the operator can assess the request.
Have authorization ready
Be prepared to show identification and proof that you may access the vehicle. Ask about availability, limitations, and the total charge before work begins.
Plan for a safe handoff
If the car is at a retail lot, curb space, or apartment garage, give the closest entrance and stay in a safe place. The provider may need proof of ownership or authorization before opening the vehicle.
Be ready to verify access
A lockout provider may ask for identification and vehicle authority. Give the vehicle details and exact meeting location when requesting help.
Have these details ready
- Vehicle year and model
- Where the keys are
- Safe pickup position
- Identification and authority
Call (646) 624-0928 for a new request. Availability, equipment, timing, and the final quote are confirmed before dispatch.